Refund & Return Policy

Thank you for shopping with Your Times. We want you to have a smooth and satisfactory shopping experience. Please read this Refund & Return Policy carefully before placing an order.

1. Returns

We accept returns for eligible products subject to the conditions mentioned below.

To request a return, customers must contact Your Times within 7 days of receiving the order.

The product must be:

  • Unused and unworn

  • In its original condition

  • Returned with the original packaging

  • Returned with all accessories, tags, manuals, and other included items

  • Free from damage caused by misuse, negligence, or improper handling

Products that do not meet these conditions may not be eligible for return or refund.

2. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Photos of the product

  • Photos of the packaging

  • A short video, if required, showing the issue

Our team will review the request and determine whether the product qualifies for a replacement, return, or refund.

3. Non-Returnable Situations

A return or refund may not be accepted if:

  • The return request is made after the applicable return period.

  • The product has been used or worn.

  • The product has been damaged after delivery.

  • The product is missing its original packaging or accessories.

  • The product has been altered, repaired, or modified by the customer.

  • Damage has resulted from improper use or handling.

  • The customer refuses or fails to accept a COD order without a valid reason.

4. Refunds

Once your returned product has been received and inspected, we will notify you about the approval or rejection of your refund.

If your refund is approved, the eligible refund amount will be processed using the applicable payment method or another suitable method communicated by Your Times.

For prepaid orders, refunds may take approximately 5–10 business days after approval, depending on the payment provider or bank.

For COD orders, customers may be required to provide valid bank account or other payment details for processing the refund.

5. Shipping Charges

Original shipping charges, if applicable, may not be refundable unless the return is due to a damaged, defective, incorrect, or other qualifying issue caused by Your Times.

Return shipping charges may apply for returns due to reasons such as change of mind, incorrect selection, or other customer-related reasons.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests can only be accepted if the order has not already been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return process.

7. Exchange or Replacement

Where applicable, Your Times may offer a replacement instead of a refund for damaged, defective, or incorrect products.

Replacement is subject to product availability.

If the same product is unavailable, we may offer an alternative resolution, such as a refund.

8. Return Process

To request a return or refund, contact us using the details below and provide:

  • Full name

  • Order number

  • Phone number

  • Reason for the return

  • Photos/videos of the product, where applicable

Our customer support team will provide further instructions after reviewing your request.

Please do not send products back to us without receiving return instructions from our team.

9. Refund Delays

If your approved refund has not been received within the expected timeframe, please first check with your bank or payment provider.

If you still have not received the refund, contact us and we will assist you.

10. Policy Changes

Your Times reserves the right to update or modify this Refund & Return Policy at any time.

Any changes will be posted on this page with an updated Last Updated date.

11. Contact Us

For questions regarding returns, replacements, cancellations, or refunds, please contact us:

Your Times

📧 Email: info.yourtimes@gmail.com
📞 Phone: +91-99989-04100
📍 Address: Surat, Gujarat – 395005, India

We appreciate your trust in Your Times and are committed to providing quality products and reliable customer service.