Shipping Policy

Thank you for shopping with Your Times. We are committed to delivering your orders safely and on time across India. Please read our Shipping Policy carefully before placing an order.

1. Shipping Availability

Your Times currently ships products across most locations in India.

Delivery availability may depend on the serviceability of your PIN code and the availability of our courier partners.

2. Order Processing

Orders are generally processed within 1–3 business days after the order is successfully placed and confirmed.

Orders placed on Sundays, public holidays, or during special sales and promotional periods may require additional processing time.

Once your order has been shipped, you may receive a shipping confirmation containing tracking information, where available.

3. Delivery Time

Estimated delivery time is generally:

  • Metro & Major Cities: 3–6 business days

  • Other Locations: 4–8 business days

  • Remote Areas: 5–10 business days

These are estimated delivery times and are not guaranteed. Actual delivery may vary depending on your location, courier service, weather, holidays, and other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Your Times may offer free shipping promotions or other delivery offers.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible locations and products.

For COD orders:

  • You may be contacted to confirm your order.

  • Please provide an accurate phone number and delivery address.

  • Additional verification may be required for certain orders.

  • Orders may be cancelled if confirmation cannot be obtained.

6. Order Tracking

Once your order has been dispatched, tracking details may be shared with you through email, SMS, WhatsApp, or other available communication methods.

You can use the provided tracking information to check the status of your shipment through the respective courier service.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address, including:

  • Full name

  • House/Flat number

  • Street/Area

  • City

  • State

  • PIN code

  • Active phone number

Your Times is not responsible for delivery delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information provided by the customer.

8. Delivery Attempts

Our courier partner may make multiple delivery attempts.

If the customer is unavailable, refuses the package, or cannot be contacted, the shipment may be returned to us.

For COD orders, repeated refusal or failure to accept orders may result in restrictions on future COD orders.

9. Delayed Deliveries

While we aim to deliver all orders within the estimated timeframe, delays can occur because of:

  • Weather conditions

  • Public holidays

  • Courier-related issues

  • Incorrect address information

  • High order volumes

  • Natural disasters

  • Government restrictions

  • Remote or difficult-to-reach locations

  • Other circumstances beyond our reasonable control

We appreciate your patience in such situations.

10. Damaged Packages

If your package appears damaged or tampered with at the time of delivery, please take photographs or videos of the package before opening it and contact our customer support team as soon as possible.

This documentation may be required to investigate the issue with the courier company.

11. Missing or Incorrect Items

If you receive an incorrect, incomplete, or missing item, please contact us as soon as possible with your order details and supporting photographs or videos.

We will review the issue and provide an appropriate resolution according to our Return & Refund Policy.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Your Times

📧 Email: info.yourtimes@gmail.com
📞 Phone: +91-99989-04100
📍 Address: Surat, Gujarat – 395005, India

We appreciate your trust in Your Times and are committed to providing you with a smooth and reliable shopping experience.